Refund and Return Policy

Refund and Return Policy

At Konoco (operated by PRIMEEDGE CABINETS PTY LTD), customer satisfaction is our top priority. We provide a fully guaranteed, risk-free 30-Day Free Return Window for all orders delivered within the United States. This policy is written transparently to satisfy all consumer defense regulations and ensure complete transactional protection.

Key Policies Summary:

• Return Window: 30 Calendar Days from Delivery Date.
• Return Shipping Fees:  FREE ($0.00 USD). No restocking fee.
• Refund Processing Duration: Guaranteed execution within 10 Business Days after item intake.

1. Eligibility Requirements for Returns

To qualify for a full refund, items must satisfy the following baseline standards:

  • The item must be in its original, unwashed, unaltered, and undamaged condition.
  • The product must be enclosed within its original product packaging with all accompanying security tags, components, accessories, and instruction booklets intact.
  • Proof of purchase (such as your Konoco order confirmation email or invoice) must be provided.

2. Defective, Damaged, or Incorrect Deliveries

If you receive a product that is physically cracked, structurally broken, functionally defective, or completely different from what you ordered, please contact us immediately at support@konoco.shop. Include clear photographic evidence or a short video demonstrating the defect. Upon verification, we will provide an immediate prepaid return label and issue a brand-new replacement or a full refund, covering all associated logistical costs.

3. Step-by-Step Return Process

  1. Initiate the Request: Email our support desk at support@konoco.shop within 30 days of parcel delivery. State your order number and your specific reason for the return.
  2. Receive Your Prepaid Label: If your return is approved, our support team will email you a prepaid return shipping label ($0.00 cost to you) along with specific drop-off instructions.
  3. Package and Drop Off: Safely pack the product in its original box, print and attach the provided return label firmly to the exterior, and drop it off at the designated carrier location (USPS / FedEx / UPS) within 7 days of receiving the label.
  4.  Critical Warning: Please do not return products to the origin address displayed on your shipping box without notifying us first. All returns must go through our authorized return facility via our provided prepaid labels to ensure successful tracking and processing.

4. Restocking Fees and Out-of-Pocket Cost Warranties

We believe in absolute transactional transparency. Konoco applies NO Restocking Fees, NO Processing Handling Charges, and **NO Return Logistics Fees. Returning items to Konoco is completely free for all United States customers.

5. Refund Processing Timelines

Once your returned item arrives at our fulfillment validation facility, it undergoes an inspection to confirm its original condition. This review typically takes 1 to 2 business days.

Following approval, your refund will be processed immediately back to your original payment method (e.g., Visa, Mastercard, PayPal). We guarantee that all refunds are fully processed within 10 Business Days from the date our facility receives your return package. Please note that your bank or credit card provider may take an additional 2 to 4 business days to post the balance back to your account statements.